topic Re: eSIM not working in Get Support

eSIM not working

Gigii — Wed, 21 Jun 2023 23:04:10 GMT

Hi there, @CS_Agent. I’m a new customer and I am transferring my phone number to Public. I have an iPhone 11 which I confirmed through your website was compatible with an eSIM. I am experiencing an issue where my network displays an SOS message. I believe I followed all of the steps to set up my eSIM correctly. Can someone assist me as I’m currently without a phone. Thank you.

Re: eSIM not working

Handy1 — Wed, 21 Jun 2023 23:06:05 GMT

@Gigii You need support to re provision the sim for you . Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: eSIM not working

esjliv — Wed, 21 Jun 2023 23:09:14 GMT

@Gigii wrote:
Hi there, @CS_Agent. I’m a new customer and I am transferring my phone number to Public. I have an iPhone 11 which I confirmed through your website was compatible with an eSIM. I am experiencing an issue where my network displays an SOS message. I believe I followed all of the steps to set up my eSIM correctly. Can someone assist me as I’m currently without a phone. Thank you.

@Gigii - restarting your phone may help with this message.

edit, actually there are many other troubleshooting things to check and do with this message, try these also: https://www.thetechedvocate.org/what-does-sos-only-mean-on-iphone-and-10-ways-to-fix-it/#:~:text=Restart%20Your%20iPhone,turn%20it%20back%20on%20again.

Re: eSIM not working

Gigii — Wed, 21 Jun 2023 23:09:34 GMT

Thanks, but we’ve tried this. We also left it overnight to give it as much time as possible to fix itself (if that was the issue).

Re: eSIM not working

Gigii — Wed, 21 Jun 2023 23:09:48 GMT

They told me to come here, but I’ll try that too.