topic Re: How to Transfer my PM eSIM to SIM Card?? in Get Support

How to Transfer my PM eSIM to SIM Card??

JeetRam — Wed, 21 Jun 2023 22:53:53 GMT

I activated my subscription using the eSim service on my old device, and now I want to switch devices. Hence, I bought a new SIM card from the store, but when I use my new SIM on my NEW device, I have no network reception.

I have changed my SIM number under my profile.

Please advise @CS_Agent.

Thank you,

Jeet

Re: How to Transfer my PM eSIM to SIM Card??

Handy1 — Wed, 21 Jun 2023 22:55:25 GMT

@JeetRam Get a new SIM card and go to your my account profile page and SIM card swap the number like this

SIM SWAPPING profile tabs

Re: How to Transfer my PM eSIM to SIM Card??

hairbag1 — Wed, 21 Jun 2023 22:55:30 GMT

@JeetRam

you gonna need CSA help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to Transfer my PM eSIM to SIM Card??

Handy1 — Wed, 21 Jun 2023 22:56:46 GMT

@hairbag1 Op can’t delete it and replace with SIM card

Re: How to Transfer my PM eSIM to SIM Card??

JeetRam — Wed, 21 Jun 2023 22:58:08 GMT

I followed this step earlier but had no network reception after that.

Re: How to Transfer my PM eSIM to SIM Card??

esjliv — Wed, 21 Jun 2023 22:59:03 GMT

@JeetRam - we are not customer support agents. You have to contact them. Are you aware the community is were other customers like you here post to help one another non-public mobile customer support related?

Use Chatbot or private message CS_Agent to contact public mobile employees.

Re: How to Transfer my PM eSIM to SIM Card??

Handy1 — Wed, 21 Jun 2023 22:59:05 GMT

And you rebooted the phone ? Or try to reset. Network settings

Re: How to Transfer my PM eSIM to SIM Card??

hairbag1 — Wed, 21 Jun 2023 23:00:15 GMT

@Handy1

as eSim is new here...I didn't know you could change eSim # to regular sim#.

Re: How to Transfer my PM eSIM to SIM Card??

softech — Wed, 21 Jun 2023 23:01:20 GMT

@JeetRam wrote:
I followed this step earlier but had no network reception after that.

@JeetRam when you make sim card change, did you use a mobile phone or computer? The sim card change has to be done on a Computer (laptop or desktop). Three is glitch with it and it wont work if you make the change sim request on mobile devices

Login back to My Account using Incognito mode on a computer. Go to profile page and check if the sim card number there is the new one. if not, make a change request again

If it already registered your new sim card, then reboot your phone once and click Reset All networks