topic Re: payment in Get Support

payment

confused5 — Wed, 21 Jun 2023 20:33:34 GMT

I have closed my public mobile account. I still have old account number. I made a payment to closed account. How do I get a refund? I have tried chatbot it was a waste of time. How do I contact a real customer agent?

Re: payment

Handy1 — Wed, 21 Jun 2023 20:34:57 GMT

@confused5 sorry PM is pre paid no refunds .if your account is closed it’s all over

Re: payment

softech — Wed, 21 Jun 2023 20:35:01 GMT

@confused5 Sorry, PM is a prepaid provider and they do not provide refund. For this reason, we do not suggest people to leave to much money as Available Fund on the account just in case they decide to leave PM.

Re: payment

Hollister — Wed, 21 Jun 2023 20:53:30 GMT

@confused5

See last bullet under terms:

Re: payment

alexstroh7 — Wed, 21 Jun 2023 21:12:56 GMT

Talk to a CS agent here> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment

Meow — Wed, 21 Jun 2023 21:47:10 GMT

HOW did you close your PM account??

If you ported out your number to another provider your PM account is deleted forever. Not possible to pay or add funds to it.