topic correct email address in Get Support

correct email address

chen3 — Wed, 21 Jun 2023 19:10:16 GMT

I can not log in my account, becauce my email address was incorrect in the system,it was miss one number ,so I can not receive any links from public Mobile. Can I correct my email address?

Re: correct email address

Handy1 — Wed, 21 Jun 2023 19:11:58 GMT

@chen3 @Please message support explain your situation and get it fixed

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: correct email address

esjliv — Wed, 21 Jun 2023 19:16:44 GMT

@chen3 - what if you choose the "Forgot your email" option? Would this direct you to steps to reassign your account to a new email?

Re: correct email address

chen3 — Wed, 21 Jun 2023 19:30:07 GMT

no it can't, thanks

Re: correct email address

chen3 — Wed, 21 Jun 2023 19:30:53 GMT

thanks ，I am going to try.

Re: correct email address

softech — Wed, 21 Jun 2023 20:12:07 GMT

@chen3 but you know the incorrect email address and the password ?

if you know the incorrect email, you can still login with the password, then have the 2FA code send to phone, and change the email when you are in My Account

Re: correct email address

BKNS27 — Wed, 21 Jun 2023 21:08:16 GMT

@chen3

You can try to login online and click Forgot Email to reset:

https://eversafe.id.telus.com/user/loa2?goto=https%3A%2F%2Fauth.telus.com%3A443%2Fam%2Foauth2%2Fauthorize%3Fredirect_uri%3Dhttps%3A%2F%2Fmyaccount.publicmobile.ca%26scope%3Dopenid%2520profile%2520email%25202265%25201997%25201995%25201966%25201967%25201968%25201970%25201971%25201965%25201969%25201972%25201979%2520S-1%26code_challenge%3Dkvesuvds-0x07kyUQrACboc0_bbNYjiFFPzRviVJ7AM%26nonce%3DTRRn6BlSPAlv6gFOoLjJMmHH%26response_type%3Dcode%26code_challenge_method%3DS256%26client_id%3D908760f5-1626-4288-9750-d1957f2de9f5%26locale%3Den%26response_mode%3Dquery%26state%3DXvbpw1rri6c4GT2wwZ2KHf6Z%26acr%3Dloa2%26acr_sig%3D4nB3hxbITGINNL6gjN9_FO6EbZihIW1YQNWw6MHpJTY&locale=en