topic Re: ROAMING FAILED in Get Support

ROAMING FAILED

KAROD — Wed, 21 Jun 2023 16:26:01 GMT

I purchased roaming for USA last week. While in the USA I was not able to access data or make voice calls. I am now home in Canada and seeing as how the roaming add on was of no value to me I would like a credit back to my acct.

How do I manage this request.

K. Rod

Re: ROAMING FAILED

Handy1 — Wed, 21 Jun 2023 16:27:12 GMT

@KAROD Yes please message support for a refund

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: ROAMING FAILED

softech — Wed, 21 Jun 2023 16:27:18 GMT

@KAROD were you even able to connect to T-Mobile?

Where were you in US? Alaska?

No worry, PM will usually refund the roaming addon as they see you didn't use it at all and unable to use it

Please message them directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: ROAMING FAILED

hairbag1 — Wed, 21 Jun 2023 17:01:23 GMT

@KAROD

for reference...what did you read to make you accept this as Solution ?

* were you connected to T-Mobile ?

* were you traveling in Alaska ?

* or was it a link to CSA for refund ?