topic Re: Logging in and accessing account in Get Support

Logging in and accessing account

Tay3 — Wed, 21 Jun 2023 16:18:04 GMT

I am trying to update my account information/payment/subscription plan. I am already a customer for 3+years and every time I login it only gives me two options: "Resume Activation" or "Go to Login Page". When I click resume activation and put in my already existing SIM card it says its an error since its already in use. The login page link is just a revolving door of the same two pages of logging in and then these two options. I am not sure what to do. I have deleted all my history on my phone and computer but still continues to bring me to these options.

Re: Logging in and accessing account

softech — Wed, 21 Jun 2023 16:23:29 GMT

@Tay3 PM has started a new login system EverSafe. All accounts need to reregistered on this new system. Look like the system has trouble linking your My Account with the email you used to login

No worry, just need support to help out here. Please open ticket with them by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Logging in and accessing account

esjliv — Wed, 21 Jun 2023 16:44:30 GMT

@Tay3 - why are you entering a SIM card number anyway?? Have you lost your previous SIM card or phone?

If you meant phone number rather than SIM card, can you try the "Forgot your password or Email" option to get EverSafe set up?

Re: Logging in and accessing account

Tay3 — Wed, 21 Jun 2023 16:51:04 GMT

Once I click on the "resume activation" button it takes me to a page where it asks if i need to purchase a sim card or already have one. Since I've been a public mobile customer, I already have one, so that is why it is asking for my SIM card number

Re: Logging in and accessing account

Tay3 — Wed, 21 Jun 2023 16:54:31 GMT

Who would I send the message to, as it requires me to put that in at the top of a private message?

Re: Logging in and accessing account

dust2dust — Wed, 21 Jun 2023 16:54:42 GMT

We've seen a couple of these bugs recently. Are you certain that you're using the correct email address?

Re: Logging in and accessing account

Tay3 — Wed, 21 Jun 2023 16:55:33 GMT

Yes

Re: Logging in and accessing account

Sparta — Wed, 21 Jun 2023 17:21:55 GMT

Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Logging in and accessing account

dust2dust — Wed, 21 Jun 2023 17:32:10 GMT

Did you change your username @Handy1 ? 🙂

Re: Logging in and accessing account

Handy1 — Wed, 21 Jun 2023 17:36:30 GMT

@dust2dust Yes apparently changed my name to Sparta