topic activating my account in Get Support

activating my account

TG66 — Wed, 21 Jun 2023 16:26:49 GMT

I have received my SIM in the mail and am now trying to complete Step 4 to finish set up. I cannot see where to go next. I am using the online website as the App is not working on my phone.

Re: activating my account

Handy1 — Wed, 21 Jun 2023 16:29:23 GMT

@TG66 .that should be last step . Did you make payment ? Check credit card if you were put SIM card in phone and reboot the phone

Re: activating my account

esjliv — Wed, 21 Jun 2023 16:29:27 GMT

@TG66 - have you already entered your payment info and choose your plan and phone number? I'd be hesitate to suggest to close out and try again in the App. But I think the App has more successful activations.

Note, we are not Public employees here on the forum.

Try asking these guys here, click this link to use the: Public Mobile Online Activation Assistance

Re: activating my account

softech — Wed, 21 Jun 2023 16:31:48 GMT

@TG66 what kind of phone do you have? Why you cannot download the app?

your phone has to set to Canada in the App Store region settings

Also, have to be resonably up-to-date, Android 8.0 and above , or latest iOS if possible

If your phone does not meet the requirment, try to see if you can get a friend to help and use your friend's phone to complete the last step

Re: activating my account

TG66 — Wed, 21 Jun 2023 17:01:20 GMT

Exactly this. So now I know I can't do the activation on the website, but the App is giving me grief on my phone which I'm pretty sure is an IPhone 6 or 7?? I have the App loaded, I cannot log in. As soon as I click 'log in', the alert comes up: "Public Mobile wants to use telus.com to sign in", so I say 'continue' and then my screen goes blank

Re: activating my account

Sparta — Wed, 21 Jun 2023 17:19:15 GMT

Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: activating my account

Handy1 — Wed, 21 Jun 2023 17:32:44 GMT

@Sparta Did you just copy and past my response . It’s bad etiquette. And I know because I did that myself to start . It won’t help making friends . Best to just make your own responses . You get more kudos

Re: activating my account

Luddite — Sat, 01 Jul 2023 18:38:10 GMT

@Handy1 I encourage plagiarism. That way I know the posts are excellent 🤣

Re: activating my account

esjliv — Sat, 01 Jul 2023 18:59:14 GMT

Consider it a compliment @Handy1. Really all this forum info is for anyone to use, imo.

Re: activating my account

softech — Sat, 01 Jul 2023 19:17:47 GMT

I agree with @Handy1 , copying full text is a bit extreme. Some people like to spin it by saying Telus has the copyright of everything, but it is a matter of disrespect

Re: activating my account

esjliv — Sat, 01 Jul 2023 19:21:46 GMT

@softech wrote:
I agree with @Handy1 , copying full text is a bit extreme. Some people like to spin it by saying Telus has the copyright of everything, but it is a matter of disrespect

@softech doesn't bother me. We are not employees of anyone, we are self employed here on the world-wide web.

I will try and remember to stay on your good side....😅

Re: activating my account

softech — Sat, 01 Jul 2023 19:25:50 GMT

haha @esjliv you are always the good one here and you are a well respected regular