topic Re: Private message in Get Support

Private message

Sandip — Mon, 27 Jun 2022 13:04:48 GMT

How I send private message is nothing is working

Re: Private message

MrSpock — Mon, 27 Jun 2022 13:11:43 GMT

@Sandip hi to send a private message click on you little envelope top right corner or do you want to speak to customer service?

you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Private message

esjliv — Mon, 27 Jun 2022 13:16:45 GMT

@Sandip - are you able to see your Envelope by your spaceship Avatar at the top of the community page?

Does this link work, it is to private message to CSA:

Private Message to Public Mobile Customer Support Agents (CSA)

If the above link opens and you can see CS_Agent, than messages should work fine.

If you are trying to find your SENT messages click in the INBOX to bring the drop down menu and select SENT.

edit...OR, is there something in your Community settings preventing you from using your private messages?

Go to your Community Avatar.
My Settings
Preferences
CHECK the "Turn on Private Messages"

Re: Private message

JL9 — Mon, 27 Jun 2022 13:32:41 GMT

I just checked seems to be working fine, just make sure you message CS_Agent if you need assistance from a CSA

Re: Private message

hTideGnow — Mon, 27 Jun 2022 14:35:17 GMT

Hi @Sandip "nothing is working", you meant private message not work or your phone service

If it is the phone service, what's wrong. Let us know and we can try to help

To reach out to PM CS agent, at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Private message

Sandip — Wed, 21 Jun 2023 15:19:34 GMT

I need to change my regular sim to esim need help

Re: Private message

dust2dust — Wed, 21 Jun 2023 15:23:10 GMT

The only way is to start a new account.

Re: Private message

softech — Wed, 21 Jun 2023 15:25:32 GMT

@Sandip

current, there is still system limitation with the eSIM system and hence existing subscribers with physical sim cannot migrate to eSIM yet. It will come, just that we dont know the time yet