topic Issue accessing some websites in Get Support

Issue accessing some websites

PJP97 — Wed, 21 Jun 2023 14:37:35 GMT

Hello,

I've been unable to access links (e.g. from Outlook e-mails) and some websites for the past week. Even links from Google searches won't open on my Android phone. I've tried with mobile data on and off. Same problem when I'm on my home wi-fi. When this occurs, the https screen shows the lock symbol with a red line through it.

Does anyone know how I can fix this?

Re: Issue accessing some websites

softech — Wed, 21 Jun 2023 14:38:48 GMT

@PJP97 if same issue on Wifi, it is likely a browser problem

Try to clear app browser cache and see if it helps

Or try uninstall and reinstall the browser app

Re: Issue accessing some websites

Meow — Wed, 21 Jun 2023 15:10:00 GMT

It has nothing to do with PM. Check your browser's settings or try to use different browser. Confirm if that issue occurs on both data and WiFi modes.

Re: Issue accessing some websites

esjliv — Wed, 21 Jun 2023 17:08:00 GMT

@PJP97 - Are you able to log into Outlook through desktop and/or computer okay? If so, a finicky phone setting/hiccup.

Restart your phone, see if that helps.

Or try a soft reset on the phone, google soft reset and the model of your phone. Be sure not to do a Factory Rest though (unless you back up all your data).

Re: Issue accessing some websites

PJP97 — Wed, 21 Jun 2023 22:05:58 GMT

I cleared the cache on Firefox - I'd had the phone for over a year and not done that - and it resolved the problem! Many thanks softech.