topic Re: please help! @cs_agent in Get Support

please help! @cs_agent

PikachuThunder — Wed, 21 Jun 2023 22:28:43 GMT

Hi! Please help me! Could you please send me a private message? Can you please send me a phone transfer confirmation through email? I somehow missed the first one when I changed my number on the 19th. I am asking for email please because I can't receive text messages and phone calls at all because I didn't answer the text confirmation on time.

Re: please help! @cs_agent

Handy1 — Wed, 21 Jun 2023 13:11:44 GMT

@PikachuThunder support won’t message you . You need to message them and here’s how .please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: please help! @cs_agent

Handy1 — Wed, 21 Jun 2023 13:12:54 GMT

@PikachuThunder If this is a porting issue there a number for live support to restart the port request and get a status update on the port . Will send it to you private message

Re: please help! @cs_agent

PikachuThunder — Wed, 21 Jun 2023 13:14:42 GMT

Okay, thank you!

Re: please help! @cs_agent

softech — Wed, 21 Jun 2023 13:15:03 GMT

@PikachuThunder are you trying to port in number from another provider to PM and missed the message from the other provider?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: please help! @cs_agent

PikachuThunder — Wed, 21 Jun 2023 13:17:24 GMT

I will take a look at it. Thank you for helping me!