topic Port in from PhoneBox in Get Support

Port in from PhoneBox

pilotguide — Wed, 21 Jun 2023 03:47:19 GMT

I set up my new public mobile account and asked them to port over my phone number with phonebox (rogers network). That process went okay. I contacted phonebox and told them I'd like to port out my number. I'm wondering if any former phonebox customers had issues porting out? Should I cancel my activation with public mobile until I get the account number from phonebox?

Thank for the help!

Re: Port in from PhoneBox

softech — Tue, 20 Jun 2023 16:47:30 GMT

@pilotguide you start the porting from PM side and no need to call Phonebox. Just try to get the account number from them

is Phonebox on the provider list now for port in request?

and check if the number can be ported into PM first

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Port in from PhoneBox

softech — Tue, 20 Jun 2023 16:49:20 GMT

@pilotguide if you checked your number is eligible, and if PhoneBox is not on the port in provider list, no worry, just activate with a temporary number first

Then after activation is done and tested working, go to My Account, Profile page, click Transfer Phone number and request porting from there by entering the phone number

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number