topic Re: Can't make voice calls+ in Get Support

Can't make voice calls+

Louiedog — Wed, 21 Jun 2023 03:35:21 GMT

Getting error when I try and make a voice call - "7B1 your phone is not activated on the network". I can receive calls but incoming calls says no caller ID. I can text, use data, email, etc. - just can't call out. Keep getting error message when trying to get a ticket to fix.

Re: Can't make voice calls+

dust2dust — Wed, 21 Jun 2023 03:39:25 GMT

Try a restart. Also try setting phone to 3G or WCDMA only and try. If the phone is to 5G etc then set it 4G LTE if the 3G setting works.

Re: Can't make voice calls+

Hollister — Wed, 21 Jun 2023 03:39:46 GMT

@Louiedog

Try the following, reboot phone, reset network settings, reinstall SIM card. Try sim in another unlocked phone. As well change your preferred network to 3G.

Re: Can't make voice calls+

TrevorF1980 — Wed, 21 Jun 2023 03:41:44 GMT

Open a ticket using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There's a thread from February of this year with someone having the same problem. For them, it looked like the porting of the number just took longer than they expected. Regardless, reboot your phone (if you haven't already) and submit that ticket. With a little luck, the problem might fix itself.