topic Re: Unable to access my data in Get Support

Unable to access my data

Robnickname — Wed, 21 Jun 2023 03:13:25 GMT

Hello.

I have an Android 11 phone with a newly activated Sim. I can send/receive phone calls and text messages without any issues. However, I am unable to access my data. For example, trying to access the Internet via my data, phone indicates no Internet connection. WiFi works fine. I checked my phone's settings for the Public Mobile network: Airplane mode is off, Mobile data as well as Mobile data always online are both toggled on. Roaming is toggled off.

Is there something I am missing settings wise? Any ideas?

Re: Unable to access my data

dust2dust — Wed, 21 Jun 2023 03:23:23 GMT

I suspect the APN settings. Can you provide images of your current APN settings.

Re: Unable to access my data

Dunkman — Wed, 21 Jun 2023 03:39:32 GMT

@Robnickname

Might also want to try a network reset of phone (this will erase saved Wifi settings).

Check your APN settings;

https://www.publicmobile.ca/en/ab/get-help/articles/set-up-data-on-an-android-phone

Re: Unable to access my data

Robnickname — Wed, 21 Jun 2023 03:40:33 GMT

Here are the screenshots from my APN settings

Re: Unable to access my data

dust2dust — Wed, 21 Jun 2023 03:46:28 GMT

If you can edit it then change the apn to sp.mb.com. Not telus.

Also, that aliasredirect line, insert mb/ before the ending mmsc.

Re: Unable to access my data

TrevorF1980 — Wed, 21 Jun 2023 03:47:55 GMT

When did you activate the Sim? If it was in the last hour, it might be a delay with porting your number and changing carriers.

The other posters are right. Your APN settings haven't updated so it's either taking time for the activation to complete or something didn't work right when you switched over. You can put a ticket in here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to access my data

Robnickname — Wed, 21 Jun 2023 03:55:26 GMT

Bingo Dunkman. That did the trick. Appreciate it!

Re: Unable to access my data

Robnickname — Wed, 21 Jun 2023 03:58:07 GMT

Yes, thanks for pointing me in the direction of APNs. I created a new APN based on the link alluded to by Dunkman. All good now.