topic US roaming not working in Get Support

US roaming not working

Pessy — Wed, 21 Jun 2023 03:09:43 GMT

I purchased US roaming Data. My plan show the plan. When I arrived US, I turn on the roaming, restart the phone many times. And still not working! I changed the network to T-mobile and still not working. Restart the phone again and still not working. My plan still show with not used. How to activate???

Re: US roaming not working

dust2dust — Wed, 21 Jun 2023 03:21:52 GMT

So you see the day counter for the add-on? Are you in Alaska?

Re: US roaming not working

Dunkman — Wed, 21 Jun 2023 03:32:29 GMT

@Pessy

In your self service account, do you see the US roaming add on. Just make sure that you purchased the correct data add on. Some customer purchase the Canadian data add on.

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

You may also want to toggle airplane mode on, then off. Even a network reset of phone (this will erase saved Wifi passwords)