topic Subscription in Get Support

Subscription

Me55 — Wed, 21 Jun 2023 04:00:42 GMT

I got the lowest one for my kid. Realized you didn’t get to text. So went to the next one up in two hours. I’ve been charged for both plans. How do I solve this? I can’t submit a ticket to save my life

Submit a ticket

Me55 — Wed, 21 Jun 2023 03:07:24 GMT

How do I submit a ticket? I got an error code

Re: Subscription

Dunkman — Wed, 21 Jun 2023 03:23:56 GMT

@Me55

The $15 lowest plan does have text also., but just limited talk and data.

Public mobile does not pro-rate plans. Normally, PM will not offer refunds, but you can try to contact Customer service agent to see whether they can credit your account.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

Me55 — Wed, 21 Jun 2023 14:05:30 GMT

Thank you! I’ve sent a message this morning with your link.

Re: Subscription

Me55 — Wed, 21 Jun 2023 14:06:52 GMT

Thank you. I did my best explaining our mistake and I hope they can help me. Things are a bit tricky setting up when you are not tech savvy. Her phone was on a setting that was preventing outgoing texts ….