topic Re: My account in Get Support

My account

Nan3 — Wed, 21 Jun 2023 01:58:20 GMT

I'm locked out of my account. Tried several times to change passwords and always says password and email doesn't match

Re: My account

hairbag1 — Wed, 21 Jun 2023 02:01:50 GMT

@Nan3

have you updated to the new Eversafe log-in ?

Re: My account

Handy1 — Wed, 21 Jun 2023 02:02:41 GMT

@Nan3 you will need to wait an hour if locked out to try again , then use your email and tap forgot password , get code sent to email verify create new password . Send another code to phone verify it and you should be logged in

Re: My account

softech — Wed, 21 Jun 2023 02:04:55 GMT

@Nan3 If you account is locked out, you have to wait full hour before trying again

If you are sure your email address used on My Account, click the Forgot password link there on the login page or here :
https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true

If you are unsure about the email address used, click the Forgot email link on the login page or here:
https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

Re: My account

Phil_Adelphus — Wed, 21 Jun 2023 10:57:36 GMT

I went around in circles on this myself until I read somewhere on the site that the Eversafe password must not contain a dictionary word. Mine did and once I changed it so that there were no actual words in it I was able to successfully register a new password. If I remember rightly I had to go directly to the Eversafe log in page to do that because I was still locked out of the PM one. So just a thought, if you were using a password that had words you might find in a dictionary then try changing it to something that doesn't.