topic Re: Need PUK in Get Support

Need PUK

patrcha1 — Wed, 21 Jun 2023 04:03:51 GMT

~~Hi @ Moderator_Team1 @ Moderator~~

Need PUK for my other Phone as I am locked out.

Please let me know the process to fix it.

Thanks in advance.

Regards,

edited by computergeek541: removed taggoing of incorrect members (none of the tagged usernames are moderators, customer support agent, nor are they anyone who works at Public Mobile)

Re: Need PUK

Handy1 — Wed, 21 Jun 2023 01:24:15 GMT

@patrcha1please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Need PUK

softech — Wed, 21 Jun 2023 01:25:47 GMT

@patrcha1

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code.
(PM would not be able to help with this)

Re: Need PUK

HALIMACS — Wed, 21 Jun 2023 01:29:49 GMT

@patrcha1

Click here for chat.

Type "Need PUK"

Follow chatbot's results.

Re: Need PUK

patrcha1 — Wed, 21 Jun 2023 01:34:22 GMT

Am getting 404 error

Re: Need PUK

LitlLdy — Wed, 21 Jun 2023 01:35:27 GMT

@patrcha1 , the people you tagged don’t work for Public Mobile! Sorry. The only way to contact a CS_Agent (Customer Support Agent) is to send them a private message. They can not be reached through these post on this Community public/open forum!

We are all Customers here that help each other when we are able to but we do not work for Public Mobile!”

Re: Need PUK

patrcha1 — Wed, 21 Jun 2023 01:35:12 GMT

Thanks

Re: Need PUK

LitlLdy — Wed, 21 Jun 2023 01:37:16 GMT

@patrcha1 , I was just worried you might message the wrong person & provide personal info! 🙂

Re: Need PUK

softech — Wed, 21 Jun 2023 01:37:58 GMT

@patrcha1 wrote:
Am getting 404 error

@patrcha1 if you need a sim card PUK and you need support here, and have the 404 error, please message them here instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Need PUK

BKNS27 — Wed, 21 Jun 2023 02:41:15 GMT

@patrcha1

What is the actual message your phone indicated?

Is your phone a newly purchased phone? Your phone could also be carrier locked or Blacklisted (lost or stolen) phone.

Re: Need PUK

larry1442 — Sat, 24 Feb 2024 18:22:57 GMT

Need PUK code.

Re: Need PUK

Handy1 — Sat, 24 Feb 2024 18:26:08 GMT

@larry1442 you can use the link at the bottom of page in my first reply to submit ticket with support to get sim puk

Re: Need PUK

softech — Sat, 24 Feb 2024 18:37:22 GMT

@larry1442

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)