topic Re: Text messages not being received in Get Support

Text messages not being received

Ben8888 — Tue, 20 Jun 2023 23:30:36 GMT

@CS_Agent: I have not been receiving text messages from a number of people by they are receiving my messages.

Re: Text messages not being received

hairbag1 — Tue, 20 Jun 2023 23:46:32 GMT

@Ben8888

have you been able to get texts from those people in the past ?

Re: Text messages not being received

softech — Tue, 20 Jun 2023 23:47:19 GMT

@Ben8888 did you just join Public Mobile and requested porting in your number? If you did, you sure you are getting incoming calls at all? Call from another phone and see if you are receiving the call on your PM phone

Re: Text messages not being received

Handy1 — Tue, 20 Jun 2023 23:47:25 GMT

@Ben8888 Can you try SIM card in another phone and see if services work . Also tre rebooting the device or reset network setting maybe

Re: Text messages not being received

Ben8888 — Tue, 20 Jun 2023 23:48:29 GMT

Yes. This all started last week... Sporadically I'll receive a text, but some are missing (have verified with the senders).

Re: Text messages not being received

softech — Tue, 20 Jun 2023 23:51:54 GMT

@Ben8888 Are you on Android?

If so, try to download Google Message, put it as the default messaging app and test again. This new app helped many with different text issues

Re: Text messages not being received

HALIMACS — Tue, 20 Jun 2023 23:57:35 GMT

@Ben8888

If Android, try adjusting Chat messages options.

tap Messaging app,
tap 3 little dots top right,
select Settings,
under Chat settings, scroll to "Select default messaging type",
toggle it to Automatic or Text/multimedia msg

For Apple, adjust the iMessage settings:

tap the Settings app,
tap Messages,
turn iMessage off by toggling the switch to grey from green.

Re: Text messages not being received

esjliv — Wed, 21 Jun 2023 12:47:46 GMT

@Ben8888 - to add to @Handy1 post...

To perform a Reset of your device's Network Settings see below. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone: To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode. Your iPhone will reset network settings and restart itself.

android: Find and tap Settings > System > Advanced > Reset options > Reset network settings.