topic Re: Community in Get Support

Community

Anonymous — Tue, 20 Jun 2023 23:14:39 GMT

I have already enrolled for community years ago. And did use it often with an ID.

I have not been able to do so.....but then I did not come into the community for quite some time. But I liked my old Id it was forcing me to choose another as they said the old one was taken.

Re: Community

Handy1 — Tue, 20 Jun 2023 22:47:58 GMT

@Anonymous You can get your community ID back with help of support . It’s a easy fix please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Community

softech — Tue, 20 Jun 2023 22:47:49 GMT

@Anonymous

PM started a new login system EverSafe. It supposed to link both Community ID and My Account after setup

There has been some problem linking old Community account name for some customers. PM is aware of this. It is fixable and please message PM support for help to get the old Community id back

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Community

Meow — Tue, 20 Jun 2023 22:51:19 GMT

Nothing should happen with your 'old' Community ID. With new system I did not lose my ID as I followed instructions how to 're-register'. I am confused why some customers have this issue?????

Re: Community

softech — Tue, 20 Jun 2023 22:55:54 GMT

@Meow the id issues are real.

it could be due to email mismatch between Community login and My Account login before EverSafe, it could also be glitches on the backend. Most of them are good, but the number of failed ones are not small too