topic Re: Activated wrong Add-on in Get Support

Activated wrong Add-on

Ianchik — Tue, 20 Jun 2023 22:46:29 GMT

I activated wrong add-on, I need Canada data instead of US 3gb data. How to change it?

softech — Tue, 20 Jun 2023 21:45:29 GMT

@Ianchik PM is a prepaid provider and usually no refund

However, if it is an honest mistake, support usually able to do something, please message them directly here:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Handy1 — Tue, 20 Jun 2023 21:46:05 GMT

@Ianchik Please message support to reverse it for you

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

hairbag1 — Tue, 20 Jun 2023 21:50:20 GMT

go ahead and buy the correct add-on...then ask CSA to credit your account for the incorrect one.

Ianchik — Tue, 20 Jun 2023 21:56:01 GMT

I bought with points. There’s no available funds at the moment. A cancellation would be better option

softech — Tue, 20 Jun 2023 21:57:05 GMT

@Ianchik they can likely reverse the transaction and put it back as points on our rewards account.

Please open ticket with support as advised above, and let us know how it turns out

Ianchik — Tue, 20 Jun 2023 23:06:34 GMT

Eventually the situation was resolved by support.
Thanks everyone