topic Re: Waiting on transfer in Get Support

Waiting on transfer

Scar — Tue, 20 Jun 2023 21:50:38 GMT

Hi, signed up for PM on Sunday, transferring a number from Sasktel. My Sasktel account has been closed but my new PM SIM is not working in my phone yet.
Any ideas as to why?

Re: Waiting on transfer

softech — Tue, 20 Jun 2023 21:51:58 GMT

@Scar wrote:
Hi, signed up for PM on Sunday, transferring a number from Sasktel. My Sasktel account has been closed but my new PM SIM is not working in my phone yet.
Any ideas as to why?

@Scar you cannot even make outgoing calls and sim not connected to PM network at all?

No worry, it is likely a sim card provisioning issue, easy fix for PM and you just need to engage them via direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Waiting on transfer

esjliv — Tue, 20 Jun 2023 21:54:41 GMT

@Scar - you definitely should have some services working after activation.

Submit a ticket with CSA to check your account. The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

EDIT, Wait a second...did you close your Sasktel account before confirming the port to Public Mobile was complete ? If the port failed for some reason, and you closed your Sasktel account this could be an issue. Since you need the account to be active to port successfully. Then when port is complete the Sasktel will close automatically. AND, maybe this is what happened. Just asking if you cancelled it before that point?

Re: Waiting on transfer

Handy1 — Tue, 20 Jun 2023 21:52:41 GMT

@Scar Did you make sure your number can be transferred

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Waiting on transfer

abtest — Tue, 20 Jun 2023 21:53:37 GMT

@Scar- Did you reply to Sasktel's text asking if you initiated the transfer to PM? Also, have you restarted your phone afterwards.

Either way, you should be able to call out and use data (if applicable). That has nothing to do with the number transfer.

Re: Waiting on transfer

Scar — Tue, 20 Jun 2023 21:57:15 GMT

The account was active when I made the transfer, I called yesterday to see if it had been closed after the number was ported

Re: Waiting on transfer

Handy1 — Tue, 20 Jun 2023 22:01:19 GMT

@Scar There’s a number to call live support to get a status update on the port and or request it again if needed . Will send you it private message .

Re: Waiting on transfer

softech — Tue, 20 Jun 2023 22:02:06 GMT

@Scar if you cannot even make outgoing call or cannot use Mobile data, it is a sim provisioning issue and not a porting issue. So, open ticket as advised and support can reprovision the sim and also confirm the porting (but since your other account is closed, it is a sign that porting was already completed, just a sim problem here)

Re: Waiting on transfer

dust2dust — Tue, 20 Jun 2023 22:07:52 GMT

Can you try the sim in another phone? Which provider did you come from? What make and model is the phone.

Re: Waiting on transfer

Scar — Fri, 30 Jun 2023 18:36:53 GMT

I got it figured out!
my phone was not unlocked. . . .it is now and PM SIM is working! Oops!

[✅ ....... Luddite ]

Re: Waiting on transfer

softech — Tue, 20 Jun 2023 22:33:40 GMT

@Scar you should have got an error message after PM sim card was inserted

But glad you got it figured out. Enjoy