topic Re: Promotion disappeared in Get Support

Promotion disappeared

GD8 — Tue, 20 Jun 2023 19:59:35 GMT

Hello, my 2GB promotion disappeared from my account recently. Where did it go?

Re: Promotion disappeared

kb_mv — Tue, 20 Jun 2023 20:00:35 GMT

@GD8 wrote:
Hello, my 2GB promotion disappeared from my account recently. Where did it go?

@GD8 What 2GB promotion did you have? The answer may well guide us in helping you figure it out.

Re: Promotion disappeared

Handy1 — Tue, 20 Jun 2023 20:02:34 GMT

@GD8 Is this a new promotion . Was it only for x amount of months check like this

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if something is a miss please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Promotion disappeared

esjliv — Tue, 20 Jun 2023 20:29:06 GMT

@GD8 - addons are normally one time use and leave your account when used up. But are you saying that you activated an account at one time and were given an addon that reoccurs every 30 days? Do you recall the actual promo or terms of this plan/promo?

Sometimes when you change plans or go into suspended status this affects your promos like this, did either of these things occur?

Re: Promotion disappeared

DennyCrane — Tue, 20 Jun 2023 20:43:22 GMT

If it's the one time Christmas bonus add-on, you likely used it up and didn't know it. Although it doesn't expire, it's only one time use, and once used it falls off. To be sure make sure you're clearing cache or using Incognito Mode when logging into your account.