topic Re: e-SIM for Pixel 7? in Get Support

e-SIM for Pixel 7?

geeloo — Tue, 20 Jun 2023 19:01:23 GMT

I have a Pixel 7, which only came out in October 2022. It has e-SIM capability.

But when trying to sign up with Public Mobile, the "Check eSIM" page indicates it's not compatible with Public Mobile's eSIM?

Can someone confirm?

Re: e-SIM for Pixel 7?

softech — Tue, 20 Jun 2023 19:02:25 GMT

@geeloo it should be compatible.

But to confirm , please message support directly and confirm why not

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: e-SIM for Pixel 7?

Handy1 — Tue, 20 Jun 2023 19:07:59 GMT

@geeloo That’s strange . Maybe try on a different browser .if on website try in the app . It should be fine

Re: e-SIM for Pixel 7?

BKNS27 — Tue, 20 Jun 2023 19:30:53 GMT

@geeloo

This is a new phone on market so it should be compatible for eSIM but confirm with a CS_Agent to be sure…I would be very surprised if it wasn’t.

Re: e-SIM for Pixel 7?

kb_mv — Tue, 20 Jun 2023 20:46:40 GMT

@geeloo Did you get this sorted out?

Re: e-SIM for Pixel 7?

geeloo — Tue, 20 Jun 2023 20:59:46 GMT

Hi everyone,

I took the advice from @Handy1 and signed up using the app instead. And the app acutally says 'congratulations, your device is compatible with eSIM' or something to that effect as opposed to the website that shows a big red exclamation in a circle saying Pixel 7 is not compatible with eSIM.

In the end, I can confirm eSIM does work on a Pixel 7.

Re: e-SIM for Pixel 7?

Handy1 — Tue, 20 Jun 2023 21:02:00 GMT

@geeloo Sweet and welcome to public mobile 😉

Re: e-SIM for Pixel 7?

BKNS27 — Tue, 20 Jun 2023 21:06:49 GMT

@geeloo

It looks like PM didn’t update their website. I would be very surprised that eSIM didn’t work.

Thanks for confirming for future inquiries.