topic Re: Helpful in Get Support

Helpful

Tony1987 — Tue, 20 Jun 2023 16:35:32 GMT

How do I chat with a employee?

Re: Helpful

softech — Tue, 20 Jun 2023 16:36:28 GMT

@Tony1987 we are just customers here in the Community, but you can share your question and maybe we can help quicker than support 🙂

but if you need support help, please open ticket by messaging them here:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Helpful

esjliv — Tue, 20 Jun 2023 16:45:08 GMT

@Tony1987 wrote:
How do I chat with a employee?

@Tony1987 - with great difficulty, if you meant actually speaking to someone.

Or, if you meant messaging Public Mobile staff then there are supposed to be TWO WAYS to contact them:

1-scroll down to the bottom of the community to select the CHATBOT, OR you can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, and in the “Start your Search here” box type 'customer support agent' for Contacting a Customer Support Agent (CSA) through CHATBOT with Public Mobile.

2-Or, contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA) EDIT(@softech also provided this method above as CHATBOT has been hit and miss since latest upgrades)

Re: Helpful

computergeek541 — Tue, 20 Jun 2023 16:51:15 GMT

Re: Helpful

hairbag1 — Tue, 20 Jun 2023 17:13:40 GMT

@Tony1987

PM has no "chat with customer service". Here, the PM Community Forum is the first line to answer your questions. Unless it's an account related issue, there's always someone here to help...AND...you don't have to wait or speak to someone off-shore.

If it's account related we'll give you coaching and a link to reach someone who can help.

Give us a try...what's the issue you're experiencing ?