Making a Payment

Sally3 — Tue, 20 Jun 2023 13:43:43 GMT

Good morning,

I need to make a payment to my phone number. I am not in Canada so cannot receive a text code to login.

Is there another way I can make a payment please?

Thank you.

Sally

Re: Making a Payment

Handy1 — Tue, 20 Jun 2023 13:46:10 GMT

@Sally3 You can with payment vouchers . Or ask support to help you

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Making a Payment

softech — Fri, 30 Jun 2023 14:36:02 GMT

@Sally3 wrote:
Good morning,
I need to make a payment to my phone number. I am not in Canada so cannot receive a text code to login.
Is there another way I can make a payment please?
Thank you.
Sally

@Sally3

PM just changed to a new EverSafe login system and you need to complete the setup on this new system. Have you login to My Account since EverSafe was introduced?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support and have them to help in this situation:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Making a Payment

hairbag1 — Tue, 20 Jun 2023 15:51:38 GMT

@Sally3

https://www.recharge.com/en/ca/public-mobile

topic Re: Making a Payment in Get Support

Making a Payment

Re: Making a Payment

Re: Making a Payment

Re: Making a Payment