topic Re: Activating a SIM card for a promotional subscription in Get Support

Activating a SIM card for a promotional subscription

BrownBear — Tue, 20 Jun 2023 15:41:24 GMT

I would like to "grab" a promotion that is on right now. I have a SIM card but no referral code. Do I need a referral code?

So my main question is .... since I don't have a phone right yet, can I activate the SIM only with the promotional plan? Will I have any issues with completing my "account" with out being able to receive a two factor "TEXT"?

Any steps to follow?

Thanks

Re: Activating a SIM card for a promotional subscription

dust2dust — Tue, 20 Jun 2023 15:39:03 GMT

Sent.

Adding - No, you need the sim number. Can your phone use esim?

Adding more - maybe you're close by someone here and they could provide you one.

Adding again - oh yes he already has the sim. Nvm

Re: Activating a SIM card for a promotional subscription

softech — Tue, 20 Jun 2023 15:35:08 GMT

@BrownBear

you can certainly activate with your current sim card, without a phone. Just make sure it is a brand new PM sim card and was never used for any activation

Re: Activating a SIM card for a promotional subscription

BrownBear — Tue, 20 Jun 2023 15:37:07 GMT

@dust2dust wrote:
Sent. - SENT WHAT?
Adding - No, you need the sim number. Can your phone use esim? - I SAID I HAVE A SIM ... AND I CAN SEE THE SIM NUMBER ON IT, BUT THE WEB SITE SAYS AFTER ACTIVATION THAT YOU NEED TO COMPLETE YOUR ACCOUNT. I ASSUME THEN I MIGHT BE NEEDING THE CODE SENT TO ME BY TWO FACTOR AND I WON'T HAVE A PHONE TO RECEIVE THE TEXT.

Re: Activating a SIM card for a promotional subscription

dust2dust — Tue, 20 Jun 2023 15:41:17 GMT

You asked about a referral code. I sent you one in private message. I mis-read that you already had a sim. If you go through and finish and pay then it's activated and you have the promo.

Re: Activating a SIM card for a promotional subscription

Handy1 — Tue, 20 Jun 2023 15:43:16 GMT

@BrownBear If you have SIM card you can activate it in the plan you choose until you have a phone to put the SIM Card in . Once you do you will eventually need to log in to your my account with the new number you get when activating the SIM card to give it full access

Re: Activating a SIM card for a promotional subscription

BrownBear — Tue, 20 Jun 2023 15:44:12 GMT

What You Should Do After Setting Up Your Subscription

After subscribing you are all set to start using your mobile service immediately. Please note there are a few steps we recommend you take to ensure a seamless experience and to get the most out of your Public Mobile subscription.

1. Finish Setting Up Your Account

To make sure you have access to all your Public Mobile services we recommend you:

Finish SMS 2 Factor Authentication (2FA): In order to get access to your account you’ll need to complete the SMS 2FA. Learn more here. <== SEE HERE...IT SAYS "SMS" 2FA - THIS IS MY CONCERN.
Create a Community nickname here: The Community is where you can interact with other Public Mobile customers to ask questions and get answers. This is also where our Customer Support Agents will reach out to you after you submit a ticket. Learn more about contacting a CSA here.
Register for Public Points: In order to start collecting points which you can redeem for credits, prizes and more you’ll need to accept the terms and conditions here. Learn more about Public Points here.

2. Device Setup Check

To ensure your device is set up correctly once you've subscribed, we encourage you take the following steps:

Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.
- For details on how to do this on an iPhone click here.
- For details on how to do this on an Android click here.
Make sure that data is enabled on your phone.
Turn your phone off and then back on. This quick refresh will help your phone deal with all the changes that have taken place.

Re: Activating a SIM card for a promotional subscription

BrownBear — Tue, 20 Jun 2023 15:46:11 GMT

No, cannot use an Esim.

Re: Activating a SIM card for a promotional subscription

dust2dust — Tue, 20 Jun 2023 15:46:29 GMT

Excellent finding and reading. But note it's all about AFTER activation as Handy1 indicated.

Re: Activating a SIM card for a promotional subscription

Handy1 — Tue, 20 Jun 2023 15:48:09 GMT

@BrownBear Yes you can use the SIM card as soon as it’s activated . But you will need to verify with codes for full access with the SIM card if you want to log into you account ever to make changes or update credit card info . Change number etc

Re: Activating a SIM card for a promotional subscription

BrownBear — Tue, 20 Jun 2023 15:48:58 GMT

If I activate today like you say, there may be days before the SIM is installed into a phone. Have any of you great community members gone through the new process???

Re: Activating a SIM card for a promotional subscription

Handy1 — Tue, 20 Jun 2023 16:11:25 GMT

@BrownBear Yes I did exactly what you’re doing in June 13 activated 2 SIM cards in fear the promo was ending the next day on the June 14 . They worked right then a there . But I had to sign in with them Friday to grant full access to port numbers into the two accounts I created 2 days earlier

Re: Activating a SIM card for a promotional subscription

BrownBear — Tue, 20 Jun 2023 15:53:37 GMT

@Handy1 wrote:
@BrownBear Yes you can use the SIM card as soon as it’s activated . But you will need to verify with codes for full access with the SIM card (<== I don't understand that last comment, can you clarify?) if you want to log into you account ever to make changes or update credit card info . Change number etc

Re: Activating a SIM card for a promotional subscription

Handy1 — Tue, 20 Jun 2023 16:03:28 GMT

@BrownBear Meaning once’s cards are activated . Next time you go to sign into my account it will want to send a code to your phone to grant it full access to signing into the website or app and when you do it there will be a box that says this is a trusted device you wanna tap that at same time .and once logged in your account .your good to go and can make account changes along the way . Like changing number , changing plan .or updating credit card .

Re: Activating a SIM card for a promotional subscription

softech — Tue, 20 Jun 2023 16:03:11 GMT

@BrownBear wrote:
If I activate today like you say, there may be days before the SIM is installed into a phone. Have any of you great community members gone through the new process???

@BrownBear yes, this is absolutely ok to activate without putting the sim in the phone.

And when you have the phone, if any issue, we can still help, or Support can certainly fix it on the backend.

So, no worry

Re: Activating a SIM card for a promotional subscription

BrownBear — Tue, 20 Jun 2023 16:09:19 GMT

@Handy1 wrote:
@BrownBear Yes I did exactly what you’re doing in June 13 activated 2 SIM cards in fear the promo was ending the next day on the June 14 . They worked right then aND? there . But I had to sign in the filming? Friday with them to grant full access to port numbers into the two accounts I created 2 days earlier

Are you too rushed to win a contest or something????? What is filming????

Re: Activating a SIM card for a promotional subscription

BrownBear — Tue, 20 Jun 2023 16:11:07 GMT

So I have read on the PM website that you can "resend" the code to your email address...would that work (for sure?) to complete your account vs getting the code on a phone????

Re: Activating a SIM card for a promotional subscription

Handy1 — Tue, 20 Jun 2023 16:12:07 GMT

@BrownBear My thumbs go faster then my brain at times sorry

Re: Activating a SIM card for a promotional subscription

softech — Tue, 20 Jun 2023 16:12:11 GMT

@BrownBear yes, it works

Re: Activating a SIM card for a promotional subscription

Handy1 — Tue, 20 Jun 2023 16:14:21 GMT

@BrownBear You can send code to email after you have set up ever safe ID and granted the number(sim) and device full access