No service

Gaurav1 — Tue, 20 Jun 2023 14:17:36 GMT

@CS_Agent My service is not working, neither I can make a call or receive a call.

Re: No service

softech — Tue, 20 Jun 2023 14:20:15 GMT

are you newly activated with PM?

or you are existing customers, the service was working and just stopped working?

If you are new to PM, check if the phone connects to PM network at all. If not, it is an provisioning issue, Easy fix for support, Please private message them at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if you are not new to PM, incoming calls and text were working fine before and just not working now, try to :

reboot your phone once.
reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
Try to click Reset all networks and see if it helps (please note it will also delete your saved Wifi connections, but you can easily add them back later)
if you have another phone, put your sim card in that other phone and test
use your phone in another area, it could be a local network issue

Re: No service

Handy1 — Tue, 20 Jun 2023 14:21:21 GMT

@Gaurav1 Have you tried rebooting the phone or reset network settings . See if that helps also can you try SIM card in another phone and see if services are working properly. If issues persist please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

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No service

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Re: No service