topic Cannot activate in Get Support

Cannot activate

Almond — Tue, 20 Jun 2023 14:17:02 GMT

Transfer number from Virgin mobile, still not activated. Tried last night. Got notification saying couldn’t activate E sim and need to contact agent. Couldn’t submit the ticket, Error keep occurring. @CS_Agent

Re: Cannot activate

softech — Tue, 20 Jun 2023 14:18:11 GMT

@Almond first, if it cannot connect to PM network, if eSIM issue, it is not a porting problem yet

did you get to the eSIM installation step Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once. i

If it still does not connect, click Reset All Networks on your phone and it will work. (Please note that Reeset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot activate

Almond — Tue, 20 Jun 2023 16:50:41 GMT

Says unable to activate e sim and still not able to open ticket either. @CS_Agent

Re: Cannot activate

esjliv — Tue, 20 Jun 2023 19:08:27 GMT

@Almond wrote:
Says unable to activate e sim and still not able to open ticket either. @CS_Agent

You are messaging other customers and members here on the Community @Almond - NOT CS_Agents!

If you require Public employees contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)