topic Re: HELP payment failed in Get Support

HELP payment failed

TMVisser — Sat, 17 Jun 2023 20:16:20 GMT

I'm trying to get an e-sim and subscribe to a plan but it just says payment failed try another method. This is my only method, it's a debit-VISA, called my bank they said should be no issue... @CS_Agent why is this happening and how do I fix it.

Re: HELP payment failed

HALIMACS — Sat, 17 Jun 2023 20:18:47 GMT

@TMVisser

try on a desktop or laptop device if you are not doing so already

Re: HELP payment failed

softech — Sat, 17 Jun 2023 20:20:11 GMT

@TMVisser Visa Debit could be slightly trickier sometimes

Did you check if PM charged you yet? Please confirm they didn't charge you before attempting to activate again

Were you using app or browser? Please wait a full hour before trying again. I would try on the browser using Incognito mode. Also, if you activating eSIM on iPhone, it could also be trickier and likely activating with physical sim would have better success

Re: HELP payment failed

TMVisser — Tue, 20 Jun 2023 06:26:38 GMT

Thank you so much, had no issues when I did it with my laptop instead of my phone! Appreciate the advice!

Re: HELP payment failed

TMVisser — Tue, 20 Jun 2023 06:27:53 GMT

Thank you for your input, I followed the other advice given and tried it on my laptop instead and worked perfect!