topic Re: CHANGING CREDIT CARD DETAILS in Get Support

CHANGING CREDIT CARD DETAILS

SCALER321 — Tue, 20 Jun 2023 04:44:52 GMT

I HAVE BEEN TRYING TO CHANGE MY CREDIT CARD DETAILS FOR THE LAST 5 DAYS, I HAVE TRIED 3 DIFFERENT CARDS INCLUDING DEBIT VISA, I KEEP GETTING ERROR., THIS HAPPEN WHEN I TRIED TO UPDATE MY PAYMENT DETAILS UNDER THE MANAGE CARD OPTION. BELOW IS THE ERROR I AM GETTING. WHY IS SO HARD TO USE PUBLIC MOBILE SELF SERVICE , AND THERE NO VOICE SUPPORT.

Re: CHANGING CREDIT CARD DETAILS

softech — Tue, 20 Jun 2023 01:23:34 GMT

@SCALER321 you are in the right area

The credit card section is glitchy. Please wait a full hour first, then try to login My Account once again using Incognito mode and make the update and see if it works. Of course, make sure you enter the correct info and correct Postal code

If it still gives you error, please message PM support for investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: CHANGING CREDIT CARD DETAILS

computergeek541 — Tue, 20 Jun 2023 01:38:32 GMT

Re: CHANGING CREDIT CARD DETAILS

maximum_gato — Tue, 20 Jun 2023 04:55:05 GMT

@SCALER321

In addition to the advice offered by @softech be methodical about entering the details so that no mistakes occur when entering the card details. If you go to quickly the digits get entered out of order. If you do make a mistake delete the entire lines info and start entering the line info fresh from the beginning of the line.