topic @CS_Agent in Get Support

@CS_Agent

YSK — Tue, 20 Jun 2023 04:42:24 GMT

My activation didn’t prompt me to download eSIM. How can I get the download link again?

Re: @CS_Agent

computergeek541 — Tue, 20 Jun 2023 04:43:16 GMT

@YSK wrote:
@CS_Agent
My activation didn’t prompt me to download eSIM. How can I get the download link again?

Tagging the customer support agents here is unlikely to get their attention. Did you receive an e-mail mesage from Public Mobile about your activaiton and about your eSIM information?

Re: @CS_Agent

esjliv — Wed, 21 Jun 2023 12:00:40 GMT

@YSK wrote:
@CS_Agent
My activation didn’t prompt me to download eSIM. How can I get the download link again?

@YSK - we are not customer support agents (CSAs) here on the community. We are customers, just like you.

Reaching public mobile employees is vague and not obvious around here; so many others have this same issue realizing this.

The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)