topic Re: Calls from landlines in Get Support

Calls from landlines

moemoe — Tue, 13 Jun 2023 08:13:39 GMT

I’m having trouble with incoming call from the local hospital land line.When they call all they get is a busy signal ,this has been happening for a month or so.And with my current heath problems this is not acceptable.I have rebooted my phone it never helped.

Re: Calls from landlines

NDesai — Tue, 13 Jun 2023 05:52:26 GMT

@moemoe Are they dialling 1 in front of your number? Sometimes they might need to if your number is not from the same area.

Re: Calls from landlines

Codeninja — Tue, 13 Jun 2023 06:36:12 GMT

Check Call Blocking/Do Not Disturb Settings: Ensure that you haven’t accidentally enabled call blocking or activated the “Do Not Disturb” mode on your phone. These settings might prevent certain calls from coming through. Double-check your phone’s settings to make sure that incoming calls are not being blocked.

Re: Calls from landlines

softech — Tue, 13 Jun 2023 09:00:00 GMT

@moemoe they get busy signal but not voicemail?

do you notice if any chance they just unable to reach you when you are at some particular place? maybe they can reach you if you are at other area?

Also, you mentioned if they are calling from landlines, so, it is from Bell or Telus landlines?

I would wonder if it is an issue with that particular landline provider. Any chance if the calls were not route from their network properly. See if you can trim down to particular provider.

Re: Calls from landlines

moemoe — Wed, 14 Jun 2023 04:08:43 GMT

I was standing next to the callers at two different places when I did a test in two different places in the hospital.I think the hospital is with Bell

with Bell .My wife is with Bell on her phone and it works fine!

Re: Calls from landlines

moemoe — Wed, 14 Jun 2023 04:29:51 GMT

I checked call blocking/ do not disturb all good thanks.

Re: Calls from landlines

moemoe — Wed, 14 Jun 2023 04:30:53 GMT

Yes I think so thanks.

Re: Calls from landlines

moemoe — Wed, 14 Jun 2023 04:32:36 GMT

Sorry Thanks for helping.

Re: Calls from landlines

moemoe — Tue, 20 Jun 2023 04:30:43 GMT

I have done everything possible to put in a ticket but it freezes up no mater what I do.

I guess it’s best if I go to another service Thank you

Re: Calls from landlines

moemoe — Tue, 20 Jun 2023 04:31:55 GMT

Thank you I tried all of those.

Re: Calls from landlines

dust2dust — Tue, 20 Jun 2023 04:45:29 GMT

Then use the private message method with the envelope in the upper right or your snail avatar and messages. In the To box start typing cs_agent and it will pop out and you can select it. They will get back to you and ask a bunch of verification questions.

Adding - one finger typing on a phone.

Re: Calls from landlines

moemoe — Tue, 20 Jun 2023 04:42:57 GMT

Thanks for the reply .Yes there is a chance it could be routed improperly ,but I think it’s Public mobile job to follow this up .I cannot put in a ticket because it freezes up when doing it.
Can another member put in a ticket for them to contact me,I don’t no we’re to go from here .Thanks again

Re: Calls from landlines

softech — Tue, 20 Jun 2023 09:36:49 GMT

@moemoe

Yes, open ticket with PM support and see what they can do. But since it is incoming calls from another provider, if the call never get to PM/Telus network, PM would not be able to trace it. I see issues before that the calls got routed without Bell network, hence only Bell can see the problem and update their routing tables internally

But message support and ask them to escalate to engineer for further investigation. Please use this direct message link, it should work (Post us error screenshot if not)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there