topic Re: Porting over number in Get Support

Porting over number

UmarS203 — Tue, 20 Jun 2023 01:37:11 GMT

I can’t seem to find where to port over my old number to a new SIM card here!

Re: Porting over number

softech — Tue, 20 Jun 2023 01:39:09 GMT

@UmarS203 you are existing customers, you got a new sim card and you want to tie your phone number to this new sim card?

Login to My Account using ONLY a Computer (desktop or laptop but NOT mobile deivce), go to Profile page, click on the pencil besides the sim number and follow the steps:

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: Porting over number

Handy1 — Tue, 20 Jun 2023 01:40:32 GMT

@UmarS203 looks under the first red circle in pic transfer number tap it . And only give your old providers account number . Disregard the IMEI number it’s not needed and often causes hiccups

Change # on profile tabs

Re: Porting over number

UmarS203 — Tue, 20 Jun 2023 01:40:57 GMT

Hey! Thanks! Just got a new SIM card from Public, so just confused if that would work for that too

Re: Porting over number

UmarS203 — Tue, 20 Jun 2023 01:46:06 GMT

@softech @Handy1 do I review and pay for the plan first or I can do that after?

Re: Porting over number

softech — Tue, 20 Jun 2023 01:48:08 GMT

@UmarS203 wrote:
@softech @Handy1 do I review and pay for the plan first or I can do that after?

@UmarS203 you are not existing customer and you are activating new account ?

if that is the case, the number porting step will be AFTER the Review and Pay in the Subscription (Activation) process

Re: Porting over number

Handy1 — Tue, 20 Jun 2023 01:47:49 GMT

@UmarS203 If you’re just signing up first time . Review and pay for plan first , pick a temp number . Then log in and transfer your number from old provider

Re: Porting over number

UmarS203 — Tue, 20 Jun 2023 01:48:13 GMT

@softech oh okay, sounds good thanks

Re: Porting over number

UmarS203 — Tue, 20 Jun 2023 01:48:50 GMT

@Handy1 thanks for the help!

Re: Porting over number

softech — Tue, 20 Jun 2023 01:49:04 GMT

@Handy1 wrote:
, pick a temp number . Then log in and transfer your number from old provider

@Handy1 you can still directly choose to port, right?

Re: Porting over number

Handy1 — Tue, 20 Jun 2023 01:50:31 GMT

@softech Yes . And I have before . But with issues that come up I find it’s best to pick temp number . Make sure services are working first then port the number . Extra step but safest step in my opinion

Re: Porting over number

softech — Tue, 20 Jun 2023 01:51:56 GMT

@Handy1 thanks for confirming

I don't know, either way is fine , i guess 🙂

Re: Porting over number

UmarS203 — Tue, 20 Jun 2023 02:06:11 GMT

@softech @Handy1 So, I paid and put in my phone number and now it shows my current phone number in the My Phone Number section, does that mean that it worked and I should put in the new SIM card now?

Re: Porting over number

Handy1 — Tue, 20 Jun 2023 02:07:59 GMT

@UmarS203 Sure sounds like it . You. Can also test it by calling a friend and see that your old number shows up on there phone for verification

Re: Porting over number

UmarS203 — Tue, 20 Jun 2023 02:08:44 GMT

Sounds great thank you both so much!!! @Handy1 @softech