topic Re: Trying to sign up in Get Support

Trying to sign up

PL7 — Tue, 20 Jun 2023 01:25:41 GMT

I got a sim card and am trying to set up a phone. I chose a number from the list but when it wants to verify the number, it is trying to verify a different one. What now?

Re: Trying to sign up

softech — Tue, 20 Jun 2023 01:26:52 GMT

@PL7

is the activation completed?

can you go back and choose a different one?

Re: Trying to sign up

PL7 — Tue, 20 Jun 2023 01:31:34 GMT

No it isn’t completed and no I can’t go back either

Re: Trying to sign up

softech — Tue, 20 Jun 2023 01:33:42 GMT

@PL7 You are the second person today with this issue.

Curious , were you asking to transfer your old number from another provider to PM?

Please open a ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Trying to sign up

PL7 — Tue, 20 Jun 2023 01:34:59 GMT

Oh boy. No i was not transferring a number but chose a new one from their list. I can’t open a ticket. Error 404

Re: Trying to sign up

softech — Tue, 20 Jun 2023 01:36:18 GMT

@PL7

you cannot use this link?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If not, try the long way, go to CS agent profile,

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

the click Send a message

Re: Trying to sign up

Handy1 — Tue, 20 Jun 2023 01:36:23 GMT

@PL7 @Try this one

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Trying to sign up

PL7 — Tue, 20 Jun 2023 01:40:57 GMT

Thanks. Giving that a try

Re: Trying to sign up

PL7 — Tue, 20 Jun 2023 01:41:44 GMT

Yes, i have sent a message thanks. Wish i could just call someone!

Re: Trying to sign up

Handy1 — Tue, 20 Jun 2023 01:43:43 GMT

@PL7 Unfortunately everything is done online . Why we get to enjoy low cost plans .but your almost there

Re: Trying to sign up

softech — Tue, 20 Jun 2023 01:45:27 GMT

@PL7 wrote:
Yes, i have sent a message thanks. Wish i could just call someone!

@PL7 Sorry, PM support is all online, opening ticket by message or Chatbot ticket are the only way to work with support

Re: Trying to sign up

PL7 — Mon, 03 Jul 2023 12:33:20 GMT

Hi, contacting support through the link you kindly provided worked, although it took almost two weeks and many different agents to do so! Eventually a clever fellow called Christopher came up with the solution and it all works fine now. It was a real exercise in frustration though, as typing messages is hard to explain, as opposed to talking to someone. But all good thanks!