topic Re: new account in Get Support

new account

Ginette5 — Sun, 25 Jun 2023 15:45:43 GMT

my phone is not working.

Re: new account

Handy1 — Tue, 20 Jun 2023 00:06:59 GMT

@Ginette5 Have your tried rebooting the phone? Did you port a number over to PM or pick a new phone number ?

Re: new account

HALIMACS — Tue, 20 Jun 2023 00:10:44 GMT

@Ginette5

If you can, try the SIM card in another device which you know works.

This will help to isolate whether a SIM/account or device issue.

Re: new account

Ginette5 — Tue, 20 Jun 2023 00:11:19 GMT

try reboot no good, porting number over pm.

Re: new account

HALIMACS — Tue, 20 Jun 2023 00:12:59 GMT

Did you reply "YES" to the port authorization request within 90 minutes with the old provider SIM card in your device?

Re: new account

Ginette5 — Tue, 20 Jun 2023 00:15:14 GMT

yes

Re: new account

Handy1 — Tue, 20 Jun 2023 00:17:26 GMT

@Ginette5 There a number for live support to help re start port request . Get an update on the stays of your port request . Will send it to you private message

Re: new account

Ginette5 — Tue, 20 Jun 2023 00:20:23 GMT

could you check if my account is activated or not.

Re: new account

softech — Tue, 20 Jun 2023 00:22:19 GMT

@Ginette5 wrote:
could you check if my account is activated or not.

@Ginette5 we are all just customers like you trying to help

But, if you just activate, if your PM sim card is not connecting to the network, it is likely due to sim card provisioning. Easy fix for PM support but you need to engage them via ticket. Please open ticket by messaging them directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: new account

Handy1 — Tue, 20 Jun 2023 00:23:20 GMT

@Ginette5 We are just customers like you trying to help . Check credit card have you been charged ? If so to contact support you need to essays them

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: new account

BKNS27 — Tue, 20 Jun 2023 00:59:48 GMT

@Ginette5

Your old SIM will continue to work for about 1 hour for the porting to be completed so continue to use the old SIM until it stopped working then power off your phone and switch the SIMs.

If your old SIM and the PM SIM still doesn’t working then you need to contact a CS_Agent to look into the issue.