topic Re: US Roaming Bundle in Get Support

US Roaming Bundle

Kdmaltais — Mon, 19 Jun 2023 23:29:32 GMT

I purchased a 15 day US Roaming Bundle that run out today. Here a few more days. Only option was to buy another 16 day bundle. Can’t seem to get it to kick in. Need help please

Re: US Roaming Bundle

HALIMACS — Mon, 19 Jun 2023 23:31:37 GMT

@Kdmaltais

Apparently, one needs to wait 24 hours to re-buy the SAME US add-on.

You could try another US add-on option, or ask the CSA to implement it for you.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: US Roaming Bundle

hairbag1 — Mon, 19 Jun 2023 23:31:20 GMT

@Kdmaltais

try after midnight tonight....or ask CSA for assistance.

Re: US Roaming Bundle

Handy1 — Mon, 19 Jun 2023 23:31:33 GMT

@Kdmaltais Try rebooting the phone

Re: US Roaming Bundle

Kdmaltais — Mon, 19 Jun 2023 23:55:15 GMT

G to Hank you!

Re: US Roaming Bundle

Kdmaltais — Mon, 19 Jun 2023 23:55:41 GMT

TV Hank you