topic Re: 2 subscriptions, same day, 1 phone in Get Support

2 subscriptions, same day, 1 phone

jbellz — Mon, 19 Jun 2023 23:21:32 GMT

I accidentally paid for 2 subscriptions on the same phone starting today. Is there any way I can get a refund on the lower cost one?

Re: 2 subscriptions, same day, 1 phone

hairbag1 — Mon, 19 Jun 2023 23:25:52 GMT

@jbellz

the extra $$ will just sit in Available Funds and get used in 30 days when next renewal occurs.

UNLESS...you actually Changed plans yourself. In which case there's no refunds.

Re: 2 subscriptions, same day, 1 phone

Handy1 — Mon, 19 Jun 2023 23:24:55 GMT

@jbellz Please contact support and explain what happened

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: 2 subscriptions, same day, 1 phone

softech — Mon, 19 Jun 2023 23:28:52 GMT

@jbellz did you activate with 2 sim cards?

or you ran through the activation twice with the same single sim card?

if same single sim card, you have created a "ghost" account, you really need to contact support to close that "ghost" account or the system will keep charging you

But if you used 2 different sim cards and created 2 accounts, I doubt PM support can help. This is a prepaid provider and no refund will be provided for case like that

But , message them and confirm

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: 2 subscriptions, same day, 1 phone

jbellz — Mon, 19 Jun 2023 23:36:27 GMT

I changed the plan myself, not knowing that I would be charged for both plans

Re: 2 subscriptions, same day, 1 phone

jbellz — Mon, 19 Jun 2023 23:37:21 GMT

Same sim card. I will contact them. Thank you.

Re: 2 subscriptions, same day, 1 phone

jbellz — Mon, 19 Jun 2023 23:37:33 GMT

Thank you!

Re: 2 subscriptions, same day, 1 phone

softech — Mon, 19 Jun 2023 23:38:40 GMT

@jbellz you meant you used Change Now for a plan change?

https://myaccount.publicmobile.ca/en/account/plan/change-plan

If you clicked Change Now by mistake and PM charged you the new plan today, there is a chance they can reverse it. Message support as early as you can, and hope for the best 🙂

Re: 2 subscriptions, same day, 1 phone

BKNS27 — Tue, 20 Jun 2023 01:08:35 GMT

@jbellz

This is normal if you changed your plan if you click Change Now. The first one is for the first plan and the second charge for the second plan.

If you clicked to change your plan on your next renewal date by clicking on Change on Renewal then the old plan will expired and the new plan will replace the old plan…only one charge but if this is what you did then contact a CS_Agent to credit your account.