topic Re: @CS_Agent in Get Support

@CS_Agent

cooleh19881 — Mon, 19 Jun 2023 21:33:36 GMT

I am too sick and tired of waiting for you so-called CSA's to give me service so I can access my account, this has been 2 weeks already

Re: @CS_Agent

hTideGnow — Mon, 19 Jun 2023 21:35:29 GMT

HI @cooleh19881 are you not able to get the 2FA code to login?

have you open a ticket with support yet?

Open another one again and tell them what happen

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Important thing is not just wait, keep checking your inbox for PM agent's reply. Click the envelope icon on top right

Re: @CS_Agent

cooleh19881 — Mon, 19 Jun 2023 21:39:05 GMT

yes 2 weeks ago, 2fa is good, I get this as I message after I enter the 2fa code

Re: @CS_Agent

hTideGnow — Mon, 19 Jun 2023 21:40:19 GMT

HI @cooleh19881 Try using Incognito/Private/Secret mode to login

and of course, submit a ticket with agent if you still cannot login

Re: @CS_Agent

cooleh19881 — Mon, 19 Jun 2023 21:41:59 GMT

Re: @CS_Agent

cooleh19881 — Mon, 19 Jun 2023 21:42:52 GMT

and I have submitted tickets numerous times already

Re: @CS_Agent

esjliv — Mon, 19 Jun 2023 22:52:39 GMT

@cooleh19881 - i can see those screens are already in incognito mode. Did you submit a ticket 2 weeks ago without a response? If so, that is too long. Go back to your SENT messages and poke them loudly (but with respect) about your issue.

So, no service for 2 weeks and you paid for an account/activation at that time? Or have you been a customers before this?

Re: @CS_Agent

hairbag1 — Mon, 19 Jun 2023 23:04:09 GMT

@cooleh19881

try using a different web browser to log in to your PM account. I'm using Firefox...seems to be just fine here.

Re: @CS_Agent

cooleh19881 — Mon, 19 Jun 2023 23:06:05 GMT

I normally use Firefox, but I have tried edge & chrome nothing was worked

Re: @CS_Agent

esjliv — Mon, 19 Jun 2023 23:27:30 GMT

@cooleh19881 - did you activate 2 weeks ago, or have you been a customer for some time until you lost service and access to My Account 2 weeks ago?

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) what does the status say? If they can't find your account, did you do a chargeback on your card at any point?

OR, if active and it says messaging like your plan will renew on such an such a date, then submit a ticket to CSA and get them to see what is up.

Re: @CS_Agent

cooleh19881 — Tue, 20 Jun 2023 17:42:33 GMT

been a customer for 5 years

Re: @CS_Agent

softech — Tue, 20 Jun 2023 17:47:02 GMT

@cooleh19881 you are not the only one with this issue. We had couple Community member had the same issue

But were you ever able to login My account after the EverSafe system went live?

and I saw other suggested you to open ticket, have you open one yet If not, or if no one replied yet, open another ticket by message them:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent

cooleh19881 — Tue, 20 Jun 2023 17:49:59 GMT

no I have not been able to after eversafe

Yes, I have opened tickets numerous times already