topic Re: Activation of sim card in Get Support

Activation of sim card

Mhk — Mon, 19 Jun 2023 22:36:43 GMT

I lost my SIM card. Installed a new one changes the SIM card number on my account profile.still can’t make calls

Re: Activation of sim card

Handy1 — Mon, 19 Jun 2023 22:38:41 GMT

@Mhk have you rebooted the phone with SIM card in it . You can also try resting network setting also . If issues continue please

Message support directly

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Re: Activation of sim card

maximum_gato — Mon, 19 Jun 2023 22:55:55 GMT

@Mhk

Log out and reboot your phone but before doing so confirm that your plans active and if you are on the $15 plan that you have outgoing minutes remaining. What about data and texting and incoming calling.....do they work?

Did you remove lost/stolen status if enabled?

Re: Activation of sim card

esjliv — Mon, 19 Jun 2023 23:00:04 GMT

@Mhk - is there any status showing in My Account or when you call 611? If the account is suspended on on hold, when is your renewal date? If your account says funds are owed, add funds manually, then reactivate your account?