topic Re: missed referral code in Get Support

missed referral code

AK2005 — Mon, 19 Jun 2023 21:02:49 GMT

I just joined and referred a family member who missed entering the referral code. i can’t open a ticket or reach CS so it seems I need to post here and hopefully customer service shall contact me directly. Thanks

Re: missed referral code

esjliv — Mon, 19 Jun 2023 21:05:46 GMT

@AK2005 - no one will contact you directly regarding this. We are not customer support here.

Get the person who activated to submit a ticket to CSA to ask it be added.

Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: missed referral code

hTideGnow — Mon, 19 Jun 2023 21:20:05 GMT

HI @AK2005 have your family member to submit a ticket with CS agent, they can add it back for your family member and you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: missed referral code

maximum_gato — Mon, 19 Jun 2023 21:24:28 GMT

@AK2005

Your referral will need to contact customer support which they can do via the link supplied above once they set up their eversafe ID and choose a community "nickname". Have them ask customer support to add your referral code. If you also supply them with the last 4 digits of your phone # they can also double check that the correct referral code is being entered as once added to an account they cannot be changed.

As long as nothing has changed recently you will recieve the Cha-ching text the following day once the referral code is added at 2pm eastern. Your referral will recieve the $10 bonus referral credit within 72 hours but usually the next day. Your 1pt referral reward will be added to your account upon renewal as long as your referral has an active account.