topic Signal getting lost in Get Support

Signal getting lost

PSGd — Mon, 19 Jun 2023 19:59:45 GMT

Hi, sometimes my phone connection and my that I getting lost if I’m close to the river . Is there a problem with my Sim card or that’s a coverage problem?

I cannot submit a ticket to public mobile because the website doesn’t load

Re: Signal getting lost

Handy1 — Mon, 19 Jun 2023 20:11:37 GMT

@PSGd If it works fine in other areas I’d say it’s a coverage issue . But here’s how you can contact support

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Signal getting lost

hairbag1 — Mon, 19 Jun 2023 20:18:49 GMT

@PSGd

do you mean the Detroit River per chance ? I had that issue on a trip to Windsor. Solution is to go in to your phone Settings > Disable Automatic in Network Selection > Manually select only Public Mobile. As you get closer to Detroit, the much stronger US networks are interfering with Cdn networks.