topic Re: Phone not working in Get Support

Phone not working

peace911 — Tue, 20 Jun 2023 05:07:49 GMT

My phone stopped working months ago, I thought it was just old. I got a new phone an still having the exact same issue.. Faulty sim card? if so can it be replaced and I can still use my same number

Re: Phone not working

hTideGnow — Mon, 19 Jun 2023 18:14:09 GMT

HI@peace911

what error you got on the phone now?

Re: Phone not working

softech — Mon, 19 Jun 2023 18:15:14 GMT

@peace911 sim card rarely fail

But if it does not work on both phone, it is likely a sim card issue

But before we jump in to the conclusion, open ticket with support and ask them to re-provision your sim and see if it helps:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone not working

BKNS27 — Mon, 19 Jun 2023 18:52:03 GMT

@peace911

Is the SIM damaged in anyway? If not, it is probably not the SIM.

It sounds like it might be a provisional/backend issue with the SIM which can be easily fixed by a CS_Agent.

Just private message them on the envelope icon on your computer or tap on your avatar on your phone then go to Messages and click on the pen/paper icon.