topic Re: Old Number Transferred, No SMS Texts/Phone Calls in Get Support

Old Number Transferred, No SMS Texts/Phone Calls

amandinette — Mon, 19 Jun 2023 17:29:09 GMT

Hi recently switched from Lucky Mobile to Public Mobile.

I requested to transfer my phone number and it worked and I had access to sms messages, phone calls, and voicemail.

When I restarted my phone, my eSim stopped sending sms messages, phone calls, and when I request a new voicemail password, it doesn’t work when I reset my password.

I bought a SIM card today to see if it would fix issue but didn’t.

Re: Old Number Transferred, No SMS Texts/Phone Calls

softech — Mon, 19 Jun 2023 17:32:37 GMT

@amandinette you sure the porting was completed earlier?

If you receive incoming calls and text on your PM sim after activation, then yes, the porting was done

and for the phsyical sim card, did you login to My Account , Profile Page and update the sim card there using a computer (laptop or desktop) and not using mobile device? The part of the site have some glitch and need to be done on a computer

And what sim card number showing there on My Account's Profile page? is it the physical sim card?

I would open ticket with PM support and ask them to reprovision the sim card, please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Old Number Transferred, No SMS Texts/Phone Calls

esjliv — Mon, 19 Jun 2023 17:32:39 GMT

@amandinette - did you already delete the eSIM? IF so, I don't think you can get it back...?

In any case, see if CSA can help. The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: Old Number Transferred, No SMS Texts/Phone Calls

amandinette — Mon, 19 Jun 2023 17:42:13 GMT

Yes I received sms and phone calls on public mobile eSIM card after transferring phone number.

it was an eSim but I bought a new physical SIM card and changed the eSim number in my settings to physical SIM card and restarted my phone. Didn’t work

Re: Old Number Transferred, No SMS Texts/Phone Calls

softech — Mon, 19 Jun 2023 17:43:30 GMT

@amandinette wrote:
Yes I received sms and phone calls on public mobile eSIM card after transferring phone number.
it was an eSim but I bought a new physical SIM card and changed the eSim number in my settings to physical SIM card and restarted my phone. Didn’t work

@amandinette so you went through this?

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Can you go back and check again to see if the sim card number now showing the physical sim?

if the physical sim card number is there, then likely just a sim card provisioning issue, open ticket with support as advised above.

Also, test the sim in another phone, just in case it is a device problem

Re: Old Number Transferred, No SMS Texts/Phone Calls

amandinette — Mon, 19 Jun 2023 17:44:40 GMT

A week… it stopped working maybe 3 days ago

Re: Old Number Transferred, No SMS Texts/Phone Calls

amandinette — Mon, 19 Jun 2023 17:46:50 GMT

Hi there, double checked and yes, it’s changed to new physical sim.