topic New Member - New Subscription in Get Support

New Member - New Subscription

Cart3 — Mon, 19 Jun 2023 16:31:18 GMT

Hello,

In March 2023 I became a new member of Public Mobile. Being a new member, I am getting 10% points back whenever I pay my bill. My question that I have is, If I want to change plans, will I forfeit the 10% point back for the rest of the 1st year? Or will I continue getting the Points on a new , better plan?

Thanks

Cart3

PS - I need to know today as the new better plan runs out at MIDNIGHT! (Dont wanna turn into a pumpkin....)

Re: New Member - New Subscription

softech — Mon, 19 Jun 2023 16:34:23 GMT

@Cart3 we don't know. The questions was asked but there was no solid answers within the Community

Best to ask support to confirm. Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: New Member - New Subscription

esjliv — Mon, 19 Jun 2023 16:35:46 GMT

@Cart3 - so instead or 5% back for every dollar spent you are getting 10% back from an activation promo? Do you happen to have a screenshots of the terms and conditions of this promo?

Re: New Member - New Subscription

softech — Mon, 19 Jun 2023 16:37:07 GMT

@esjliv I think OP is talking about the 3x points promotion. So, it is 10% on top of the original 5%

Re: New Member - New Subscription

esjliv — Mon, 19 Jun 2023 16:40:52 GMT

@softech wrote:
@esjliv I think OP is talking about the 3x points promotion. So, it is 10% on top of the original 5%

Ohh ok, maybe @softech

Edit, yeah and since these are not offered currently, hard to see those 'finer details' now.

Re: New Member - New Subscription

esjliv — Mon, 19 Jun 2023 16:44:45 GMT

@Cart3 YYMV, 'it may fall off', so best to get it in writing with a CSA.

https://www.publicmobile.ca/en/ns/get-help/articles/managing-promos

Re: New Member - New Subscription

Handy1 — Mon, 19 Jun 2023 17:21:13 GMT

@Cart3 As other have stated no clear answer on if you get to keep the 10% points . Some have said if the price of new plan is equal or greater there’s better chance you won’t loose best to confirm with support as also mentioned above . But that plan does end tonight and is best plan I’ve ever saw from PM so I’d just go for it either way and make plan change for next renewal . I have set mine to change for the 90 day 90GB $39 plan for next renewal

Add the 10% points will expire eventually the plan won’t