topic Re: Need help new customer in Get Support

Need help new customer

Austindr — Mon, 19 Jun 2023 13:19:02 GMT

@CS_Agent I am a new user and I bought a esim card yesterday. It said it activated but I have no service. Can someone please help me

Re: Need help new customer

Handy1 — Mon, 19 Jun 2023 13:21:00 GMT

@Austindr @Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Need help new customer

Austindr — Mon, 19 Jun 2023 13:22:43 GMT

Thanks I just did that

Re: Need help new customer

softech — Mon, 19 Jun 2023 13:24:07 GMT

@Austindr

Are you on iPhone or Android?

So, you got passed the step about installing eSIM or the QR code process?

Try to reboot the phone once, click Reset All networks and see if it helps (Please note that will also delete your saved Wifi and Bluetooth connection and you need to add them back after)

Let us know how it goes

Re: Need help new customer

Austindr — Mon, 19 Jun 2023 13:28:33 GMT

Yes didn’t work

Re: Need help new customer

Austindr — Mon, 19 Jun 2023 13:28:59 GMT

Sorry iPhone iswr

Re: Need help new customer

softech — Mon, 19 Jun 2023 13:29:25 GMT

@Austindr if none of those work, please open ticket with PM support by direct message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Need help new customer

Austindr — Mon, 19 Jun 2023 14:34:38 GMT

it worked. Thanks