topic Re: E sim QR code issue in Get Support

E sim QR code issue

SL7 — Mon, 19 Jun 2023 12:39:05 GMT

I was trying to add the new esim to my phone and somehow it failed. When I scanned the QR code, it showed the QR code is expired. Anyone can help me to get an new esim or new QR code?

Re: E sim QR code issue

Handy1 — Mon, 19 Jun 2023 12:40:38 GMT

@SL7 please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: E sim QR code issue

SL7 — Mon, 19 Jun 2023 12:42:34 GMT

Thanks for helping. Do you know when they will be online?

Re: E sim QR code issue

softech — Mon, 19 Jun 2023 12:43:10 GMT

@SL7

do you have an IPhone or Android??

if the QR code was neber installed, the PM support can help and provide you another one. Please open ticket by messaging them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: E sim QR code issue

Handy1 — Mon, 19 Jun 2023 12:43:46 GMT

@SL7 .they should be now , can take 10mins to 2 hours on average . Just keep an eye out on your community inbox for the response

Re: E sim QR code issue

SL7 — Mon, 19 Jun 2023 12:44:14 GMT

Hi, I have Iphone

Re: E sim QR code issue

softech — Mon, 19 Jun 2023 13:03:27 GMT

@SL7 if you don't mind, please let us know once you eSIM setup is completed and working. There has been some problem with eSIM activation on iPhone, just want to confirm if the issue is resolved. Thanks

Re: E sim QR code issue

SL7 — Mon, 19 Jun 2023 14:46:33 GMT

Hi, I've added eSIM to my phone but there's no service. Still working with CS to resolve the issue.

Re: E sim QR code issue

SL7 — Mon, 19 Jun 2023 16:41:26 GMT

Still no service.. eSIM shows SOS and no PH#. Very frustrated

Re: E sim QR code issue

softech — Mon, 19 Jun 2023 16:45:36 GMT

@SL7 wrote:
Still no service.. eSIM shows SOS and no PH#. Very frustrated

@SL7 but support is on it already? what did they say?

Re: E sim QR code issue

SL7 — Mon, 19 Jun 2023 16:48:36 GMT

Yes, they are still working on it. They told me everything looks fine in the system.

If I go to Settings-> General -> About,

Under ESIM network says not available

Re: E sim QR code issue

softech — Mon, 19 Jun 2023 17:04:08 GMT

@SL7 did you get the QR code in email? try to scan the QR code to install the eSIM profile

Re: E sim QR code issue

SL7 — Mon, 19 Jun 2023 18:47:44 GMT

I did already. eSIM seems to be installed fine as I can see the carrier as PM. Seems like there's no Ph# attached to this sim card. Is there any ph# I can call to resolve this? Already took me 12hrs to setup my sim.. CS takes an hour just to reply 1 msg

Re: E sim QR code issue

softech — Mon, 19 Jun 2023 18:50:22 GMT

@SL7 sorry, PM support is all online, no phone number to call. So, you have to reply the message and ask them for status update

Re: E sim QR code issue

SL7 — Mon, 19 Jun 2023 18:59:01 GMT

They are not replying....

Re: E sim QR code issue

hTideGnow — Mon, 19 Jun 2023 19:05:06 GMT

HI @SL7 yes, the agent could take a bit longer to reply.

Just message them back once more, don't wait