topic Re: Payment problems in Get Support

Payment problems

Pilule21 — Mon, 19 Jun 2023 12:13:49 GMT

I've been trying to pay for close to a week so far. All the solution that I've seen on the community don't work. I'm getting the message "we cant treat your payment at this moment, try again later" of something like that. Well "later" has been close to a week now and just today, I had to login 10 to get to this point.

Thanks

Re: Payment problems

Handy1 — Mon, 19 Jun 2023 12:16:37 GMT

@Pilule21 You can also get payment vouchers and load them to you account 611

but if you keep having issues maybe just try support

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Payment problems

esjliv — Mon, 19 Jun 2023 12:55:13 GMT

@Pilule21 - have you confirmed your card was not charged?

If not, try logging into your My Account through a tab in incognito mode. If you are currently using the mobile App, then try using a computer/desktop or vice versa.

Is your card currently registered in your account? If so, try calling 611 to make a payment.

If you go the voucher route (as mentioned by @Handy1 ), here are some locations to find them at: https://publicmobile.ca/en/on/payment-voucher