topic Re: Forbidden A1 Error Page When Trying To Access Account in Get Support

Forbidden A1 Error Page When Trying To Access Account

Truth11 — Mon, 19 Jun 2023 06:13:21 GMT

Ever since the Eversafe verification, my account has been given the forbidden A1 blank page. I can't access my account, can anyone advise on how to resolve this?

Re: Forbidden A1 Error Page When Trying To Access Account

Hollister — Mon, 19 Jun 2023 06:21:52 GMT

@Truth11

When accessing self service clear your browser cache and then open a new browser window in incognito. As well self service is usually down for maintenance in the evenings so best to try during the day.

Re: Forbidden A1 Error Page When Trying To Access Account

Truth11 — Mon, 19 Jun 2023 06:25:05 GMT

Will try that. Thank you

Re: Forbidden A1 Error Page When Trying To Access Account

Ego — Mon, 19 Jun 2023 10:53:28 GMT

TBF a good portion of the time PM app (if that’s where you’re getting the error) just fails to load. what step of the process fails is a bit of a dice roll, but 99% of the time you can just close and reopen it again and it works… mostly.

not totally sure about about android, but for ios you do have to sign in using eversafe id almost every time, a good portion of it failing to load however is not on eversafe’s end, just the PM app being buggy for no good reason