topic Re: Transfer esim in Get Support

Transfer esim

unsubscribe — Mon, 19 Jun 2023 04:29:10 GMT

I’m a new PM customer. Recently upgraded to new iPhone. I would like to transfer my PM esim to the new device. I need to maintain esim as physical sim is occupied by work line. Any recommendations for how to proceed? I was unable to submit a ticket. Thanks!

Re: Transfer esim

Handy1 — Mon, 19 Jun 2023 00:22:14 GMT

@unsubscribe Sorry you can’t . E sim just for new activations . You would need to get physical SIM card for now

Re: Transfer esim

softech — Mon, 19 Jun 2023 00:26:43 GMT

@unsubscribe sorry, at the moment, PM does not allow eSIM to be transferred to another devices. So, physical sim is the only solution if you are changing devices. Sorry about that

If you like, you can confirm with support , but I am certain the answer will be the same

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there