topic Re: Error code when trying to activate. in Get Support

Error code when trying to activate.

Snakedoctor74 — Sun, 18 Jun 2023 23:04:16 GMT

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Re: Error code when trying to activate.

Handy1 — Sun, 18 Jun 2023 23:07:52 GMT

@Snakedoctor74 Make sure your credit card was not charged first ? If not try again incognito private mode or different device like lap top or computer .if you tried on website maybe try the app instead or vice versa . If you have been charged try SIM card in phone and reboot it

Re: Error code when trying to activate.

softech — Sun, 18 Jun 2023 23:08:47 GMT

@Snakedoctor74 are you trying to activate eSIM or physical sim? if eSIM, are you activating on iPhone or Android?

And you activate with app or via browser?

First check with your CC and see if PM charged you yet. If not, then wait an hour and try activate on browser using Incognito mode.

Also, if possible, try with a different credit card

Re: Error code when trying to activate.

Snakedoctor74 — Sun, 18 Jun 2023 23:09:39 GMT

I'm trying to order a SIM Card online and my card is not being accepted. Error states postal code does not match billing... My card is good everywhere else, even called Visa and confirmed everything is ok

Re: Error code when trying to activate.

Handy1 — Sun, 18 Jun 2023 23:10:51 GMT

@Snakedoctor74 If your just trying order SIM card and haven’t been charged be quicker to order it from Amazon and cheaper $4.99

Re: Error code when trying to activate.

softech — Sun, 18 Jun 2023 23:11:44 GMT

@Snakedoctor74 don't order fromm PM site. It can takes long for them to deliver, instead get it from:

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)

Re: Error code when trying to activate.

BKNS27 — Sun, 18 Jun 2023 23:55:11 GMT

@Snakedoctor74

They have been sold out for a longtime at Canadian Cell Supplies. Normally they are cheaper at CCS.